FAQGet answers about your door & opener.


What are the main differences between the different residential openers?

Liftmaster Chain Drive Wi-Fi Garage Door Opener 8065
This model is a basic contractor model that is durable and powerful driven with a chain, like a bicycle chain. Comes with a simple wall button and a 1-button remote control. Does require maintenance and lubrication. Comes with the MyQ Technology that enables secure monitoring and control of your garage door opener with a smartphone, tablet or laptop. Negative side is that it is not as quiet as the belt drive opener.

Liftmaster Belt Drive Wi-Fi Garage Door Opener 8355W
This model is our best-selling model that comes with built in Wi-Fi for easy access to connect to your garage and know your home is secure. With reliability, the belt drive system is quiet and maintenance free that does not need regular lubrication. Comes with a deluxe wall multi-function control panel and a 3-button remote control that sends out a new code with every click. Get real-time alerts with the mobile App and open your door using your mobile devices.

Liftmaster DC Battery Backup Garage Door Belt Drive Opener 8550W
This model complies with the new law SB 969 going into effect on and after July 1, 2019 and has a battery backup function that is designed to operate when activated because of an electrical outage. Comes with the MyQ Technology that enables secure monitoring and control of your garage door opener with a smartphone, tablet or laptop.

What do I need to know to place an order for a door or opener?

  • Measure the width and height of your existing garage door
  • Look at the head room available in your garage for any special opener requirements such as, low head room or no head room.

Garage door won’t open?

Common reasons why your door will not open are mechanical issues or your motor isn’t working.

  • Broken springs — This is a very common problem with doors. The torsion springs (across the top of your door) or Extension springs (either side of the door) are only rated for so many cycles. When the cycles are done then the spring will break/snap, see photo for example, and the door cannot be lifted by your opener. This calls for a spring replacement and we recommend a technician from our company be called for safety reasons.
  • Worn cables — Cables are metal wire and run on either side of your door. When your spring breaks most of the time your cables will come loose or off and should be replaced along with your spring. This can be dangerous we recommend calling us, a professional, for this job.
  • Lock Handle — Check that your lock handle is not engaged. You can check this yourself by looking on the outside of your door.
  • Remote not working — Check your battery in your remote, it can be weak causing your remote to work inconsistently. Most remotes require a CR 2032 battery, which we stock at our shop. Another reason that your remote can work sometimes and not others is something can be interfering with your signal. If you can’t locate the issue, call us! we have a tool that can help figure out if there are interference signals.
  • Lock Mode — Holding down the lock/vacation switch or button down too long will activate the lock or vacation mode. If lock mode is on then nothing will happen when you try to open/close the door. Hold down the lock/vacation switch or button to deactivate the lock mode.

Nor-Cal Garage Door Company

1010 Locust Street
Redding, CA 96001
Ph: 530-241-7329