Answers to Your Questions

Frequently Asked Questions

Check out Solutions for Garage Door or Opener issues.

We offer personalized and professional service for all your Garage Door needs. To read more details about what could be causing a problem with your garage door or opener, and to find out some of the key differences between the kinds of garage door openers that are used, read the information below. If you still have questions, we would be happy to get them answered! Just call us and let us know what is going on.

What are the main differences between the different residential openers?

Liftmaster 2420L Chain Drive

The LiftMaster 2420L delivers dependable performance with just the essentials to get started. Its durable chain drive and DC motor provide reliable everyday operation. The integrated battery backup means you’re never stuck outside when the power’s out. Built-in myQ® connectivity and video camera keep an eye on what matters most and give you simple, app-based control when you’re away. Ideal for lighter-use garages, the 2420L covers the basics—trusted access, smart functionality, and LiftMaster quality.

Liftmaster 6690L Belt Drive

The LiftMaster 6690L redefines what a garage door opener should feel like—quiet, connected, and built around your life. Its ultra-quiet belt drive keeps the peace on early mornings and late nights, while Corner to Corner Lighting™ coverage brightens your entire garage the moment you step in. With integrated myQ® connectivity and an adjustable video camera that lets you keep eyes on what matters most, you stay connected from anywhere. Built-in battery backup ensures you’re never locked out—even during power outages. Lifetime warranty on the motor and belt drive ensures long-term confidence—backed by LiftMaster reliability. For homeowners who want everyday convenience without disruption, the 6690L delivers lasting comfort, visibility, and peace of mind.

Liftmaster 98022 Jackshaft Side Mount

The LiftMaster 98022 Wall-Mount design is a powerful ultra-quiet DC motor that eliminates noise and reduces vibrations through the ceiling while providing a reliable, smooth operation. Integrated Battery backup ensures access even when the power is out. With unmatched warranty that includes lifetime motor, 5-year parts, and 1-year battery and accessories. A Time-to-Close automatically closes the door after a user defined amount of time: 1min, 5min, 10min or custom. Security+ 2.0 safeguards garage access by sending a new code to your garage door opener with every click. Motion Detector automatically turns on the light. The Protector System Auto-Reverses the Door if there’s an obstruction.

What do I need to know to place an order for a door or opener?

What do I need to know to place an order for a door or opener?

  • Measure the width and height of your existing garage door in feet.

  • What kind of door are you looking for basic, vinyl back or steel back insulated?

  • Look at the head room available in your garage for any special opener requirements such as, low head room or no head room.

Garage door won’t open?

Common reasons why your door will not open are mechanical issues or your motor isn’t working.

  • Broken Springs — This is a very common problem with doors. The torsion springs (across the top of your door) or Extension springs (either side of the door) are only rated for so many cycles. When the cycles are done then the spring will break/snap, see photo for example, and the door cannot be lifted by your opener. This calls for a spring replacement and we recommend a technician from our company be called for safety reasons.
  • Worn Cables — Cables are metal wire and run on either side of your door. When your spring breaks most of the time your cables will come loose or off and should be replaced along with your spring. This can be dangerous we recommend calling us, a professional, for this job.
  • Lock Handle — Check that your lock handle is not engaged. You can check this yourself by looking on the outside of your door.
  • Remote Not Working — Check your battery in your remote, it can be weak causing your remote to work inconsistently. Most remotes require a CR 2032 battery, which we stock at our shop. Another reason that your remote can work sometimes and not others is something can be interfering with your signal. If you can’t locate the issue, call us! we have a tool that can help figure out if there are interference signals.
  • Lock/Vacation Mode — Holding down the lock/vacation switch or button down too long will activate the lock or vacation mode. If lock mode is on then nothing will happen when you try to open/close the door. Hold down the lock/vacation switch or button to deactivate the lock mode.